Verizon outage lasts 9 hours, heavily impacting Atlanta. What to know
Verizon outage lasts 9 hours, heavily impacting Atlanta. What to know
Verizon outage lasts 9 hours, heavily impacting Atlanta. What to know
Verizon customers across the country were hit with a surprise outage Wednesday that lasted more than nine hours. More than 1 million customers were impacted from coast to coast, and there is still no clear answer as to why the outage lasted so long.
Atlanta was one of the cities hardest hit by the outage, according to real-time tracker Downdetector.
Verizon outage timeline
Reports of the outage started to come in around noon on Jan. 14, but there was no official statement from Verizon until after 1 p.m. E.T. Reports show Verizon customers with "SOS" on their phones, and limited access to internet.
Verizon customers across the country were hit with a surprise outage Wednesday that lasted more than nine hours. More than 1 million customers were impacted from coast to coast, and there is still no clear answer as to why the outage lasted so long.
Atlanta was one of the cities hardest hit by the outage, according to real-time tracker Downdet
Verizon outage timeline
Reports of the outage started to come in around noon on Jan. 14, but there was no official statement from Verizon until after 1 p.m. E.T. Reports show Verizon customers with "SOS" on their phones, and limited access to internet.
"We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience," Verizon said in a post on X.
Outage reports skyrocketed into the afternoon, impacting New York City, Atlanta, Charlotte, Houston, Brooklyn, Dallas, Philadelphia, Miami and Ashburn, as well as smaller towns and cities in between, according to Downdetector.
But the reports continued, and more than 1.5 million people said they were without service, well into the evening.
"Verizon's team is on the ground actively working to fix today's service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue," the company said in a post at 4:12 pm. E.T.
Around five hours later, service was still out, and the company vowed to "work through the night" to fix it if needed. Verizon also said it would provide account credits to those affected.
After 10 p.m. E.T., the company said the outage had been resolved, and anyone still experiencing issues should try to restart their device.
But the reports continued, and more than 1.5 million people said they were without service, well into the evening.
"Verizon's team is on the ground actively working to fix today's service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue," the company said in a post at 4:12 pm. E.T.
Around five hours later, service was still out, and the company vowed to "work through the night" to fix it if needed. Verizon also said it would provide account credits to those affected.
After 10 p.m. E.T., the company said the outage had been resolved, and anyone still experiencing issues should try to restart their device.
Reports of outages reached their lowest around 3 a.m. E.T., but were still being reported. There were still about 1,600 outage reports on Downdetector as of 6 a.m. on Jan 15.
No cause revealed
Verizon has not shared what they believe to be the cause of the outage, but did say in a message to Reuters that there was no indication of a cyberattack.
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